Hôtel Floriel Inc.

Designing & Building a Connected Hotel Experience

Hôtel Floriel
Digital technology
Connected experiences
Experience design
Headless architecture

Instead of relying primarily on staff to cater to guests’ needs, we designed an experience platform that would enable a hyper-personalized experience and provide guests with greater autonomy, from booking to check-in, to on-site stay.

Leading insight

Young luxury travellers today want great service and great autonomy. They’ve gotten used to the convenience of ride and food delivery apps – and now seek top-tier tech-enabled experiences everywhere.

Reframed challenge

For a new generation of travellers, real luxury isn’t having hotel staff at your beck and call – it’s having the instant ability to access all the things you want when you need them.

Opportunity unlocked

We created a richer boutique hotel experience that guests can manage from their smartphone, taking convenience, autonomy, and ease of use to the next level.

When tradition meets modernity

To provide a truly intimate stay for people visiting the idyllic Ste-Flore village, Hotel Floriel wanted guests to be able to take in the serene surroundings with as little interference from hotel staff as possible.

As they prepared to transform a heritage building into a small boutique hotel, they saw the opportunity to weave together historic charm and modern comforts to offer a truly memorable stay. Our task was to create an experience so smooth and impeccable that a team of just two people could run it.

Hotel Floriel Website open on a portable computer and one a phone

Designing a smarter hotel experience

To create a truly seamless experience, all of Le Floriel’s systems would need to talk to each other. So we explored which technologies were essential, what Le Floriel’s experience should feel like, and how they could all come together.

To help guests feel at ease and comfortable yet independent, we created a custom app. One that would allow them to check in, get access to their room, and personalize their stay – from making a special request or ordering toiletries to managing lighting, heat, and electronics in the room.

But creating an app was just the beginning. We built the website that conveys Le Floriel’s unique story and outfitted each room with the appropriate smart amenities.

To streamline the experience for hotel staff and make their workflows more efficient, we built a system that connects Le Floriel’s booking platform, guest management platform, and app. Now their staff gets full line of sight into a guest’s original booking request and follow-up communications, and can easily manage guest access “keys” on site and remotely in a way that’s both simple and secure for everyone.

In short, everything is connected, allowing the team to provide seamless service wherever they are.

Custom admin platform opened on a laptop

Your stay made simple, seamless, and sublime

Today, when guests book their stay at Le Floriel, their details are entered into the system and start shaping their experience immediately.

Now just imagine spending a day out hiking and exploring the beautiful Mauricie region. You activate the heated floors and have champagne delivered to your room, so you can sit back and relax upon arriving at your room.

Three mobile devices showing different app screens from Hotel Floriel's app