CloudRaker is looking for a Lead Advisor (Account Director) to join our growing Toronto team. Our ideal candidate loves taking on new challenges, thrives in a fast-paced environment, and enjoys working on both digital and traditional projects. A passion for cars and/or auto experience would be an asset.
This role is about more than just managing accounts. It involves caring about your clients, knowing their business needs inside and out, and always being ready to provide solutions before problems arise.
We’re not your average agency. We work hard but don’t take ourselves too seriously.We’re a tight knit team of gif loving, franglais-speaking, meme making, Rakers, who collaborate to do great things. We don’t just make people want things, we make things people want.
As a Lead Advisor, your main roles will involve problem solving, project management, and building strong relationships with clients and internal teams. Your focus will be on an auto-centric account but you will be given the opportunity to deepen your client experience and new business development skills. Your leadership, strategic thinking, proactivity, digital marketing knowledge, and your ability to make informed decisions, will be crucial to execute the following tasks:
Develop an open relationship between the agency and clients;
Understand the client’s needs in order to deliver effective solutions;
Collaborate on the strategic planning and business evolution for our clients;
Help develop innovative and creative recommendations and proposals for projects;
Bring new ideas to the table about how we can better serve our clients;
Understand client’s financial and business realities in order to set budgets and ensure they are respected;
Plan, organize, and execute strategic and tactical projects (360 campaigns, websites, banners, email marketing, content production ) for clients;
Define and manage deliverables, budgets, risks and timelines;
Strive to always learn from completed projects by organizing and drafting post-mortems;
Improve efficiency of accounts and optimize processes;
Coach other members of the team;
Develop and support agency new business and growth plans.
Minimum of 7 years of experience in account management;
Experience and passion for managing automobile accounts;
Knowledge about production and execution of traditional and digital media;
A sense of initiative and excellent interpersonal skills;
Excellent communication skills;
The ability to juggle multiple projects and know how to prioritize;
A passion for staying informed about web, mobile, and digital media trends, current and future;
Experience with retail clients (nice-to-have).
An entrepreneur at heart and you aren’t afraid of taking chances;
A chameleon: able to adapt to change and modify your approach based on the person and situation you’re dealing with;
Equally comfortable leading a team as you are rolling up your sleeves and being part of the team;
A collaborator who likes working closely with, and learning from, Strategists, Art Directors, Designers, Developers, Media and other Advisors;
An eternal optimist with a positive attitude;
The most organized person you know;
An easy going, light-hearted person who doesn’t take yourself too seriously;
Able to stay cool as a cucumber... even when deadlines are looming.